Parts Manager for RV Parts and Service Department

Starting Pay: $18/hr – $26/hr DOE + Potential Commission
Organizational Unit: Maintenance Operations Division
Working Conditions: April 15 – September 30 – 40-50 hrs/week (days off may vary) – October 1 – April 14 – Monday through Friday 8am to 4:30pm, 1/2 hour lunch
Vacation Restriction: April 1 through September 30
Supervisor: Fixed Ops Manager
Education: Bachelors Degree or Similar Work History
Experience: 3 to 5 years experience or supervisory level experience preferred
Essential Duties and Responsibilities – Supervision – 45% of time
Supervise the Parts Department personnel as determined by the Vice President of Operations; ensuring employees are meeting Company expectations regarding duties and responsibilities
Training of the employees on policies and procedures of the Parts Department and the Company

Parts Program – 15% of time

Perform parts, outfitting, and supply orders in support of the Maintenance Operations Division as directed by the Vice President of Operations
Perform best price purchasing practices to ensure Great Alaskan Holidays is paying the best value price for parts, supplies, and shipping
Receive, secure, and store all parts and supplies purchased
Authorize payment of properly received parts and supplies to the Accounting Department
Provide the Vice President of Operations on a periodic basis, parts usage reports identifying warranty, service, and retail parts used
Ensure parts received in error or requiring return are documented and returned for credit
Ensure parts in inventory are not obsolete for current fleet, oversee the return for credit or sale of obsolete parts from inventory, and disposal of equipment not required or obsolete
Monitor and control freight costs

Warranty Program – 15% of time

Learn and effectively use the various warranty submission programs utilized by Great Alaskan Holidays
Maintain effective detection of warrantable repairs and parts being used
Perform timely warranty submission and tracking to facilitate cash flow and avoid manufacturer-imposed penalties
Reconcile monthly warranty submission reports from the manufacturer
Perform record keeping activities for all warranty claims
Perform storage, tracking, and submission of return parts to the manufacturer as required by the warranty program

Retail Inventory Control and Parts & Service Sales – 15% of time

Ensure adequate retail parts are in inventory and properly displayed for optimum sales opportunities
Perform retail sales activities to include sales agreements or over the counter (OTC) sales
Prepare and price Repair Orders (ROs) for retail service agreements as directed by the Maintenance Operations Manager
Schedule retail service with the Dispatcher to meet customer needs in coordination with other maintenance service commitments

Special Projects – 10% of time

Fall Sale
– Ensure adequate repair parts, restoration parts, cleaning chemicals, and supplies are on hand to accomplish the sale motor home restoration project
– Assist Maintenance Operations Manager as needed in the sale preparation, motor home restoration and delivery
– Must be at least 25 years of age.
– Assist in the set-up, manning, and breakdown of the motor home display during the sale
– Assist sales team in selling awnings, ladders, fans, etc., to the new motor home owners
Other
– Assist in building security, securing trade secrets and keeping confidential and other proprietary information secure
– Author client and company correspondence as needed in support of the Maintenance Operation Division
– Secure and maintain company owned tools and equipment
– Assist in updating Great Alaskan Holidays Operations Manual
– Other duties as assigned

Knowledge, Skills and Abilities:
Able to effectively sell repair services and parts to prospective clients
Able to balance service work scheduling with service department needs
Able to work well with others as well as alone
Able to resolve customer complaints in a polite and courteous manner
Able to pay consistent attention to detail
Able to make sound fiduciary decisions when negotiating items for purchase or sale
Able to accurately type 40 words per minute
Able to lift 50 pounds
Strong verbal and communication skills
Proficient in computer skills with in depth knowledge of Microsoft Excel, Word, Acccess, and Outlook
Must have consistent and reliable work attendance and be to work on time
Must be bondable
Must have current Alaska driver’s license, an excellent driving record, and maintain same during employment – current copy of driving record is required prior to beginning employment – insurance requirements do not allow the hiring of applicants that have been convicted of reckless driving or driving while intoxicated – insurance requires that drivers of company van be at least 21 years of age

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