Parts Manager

Starting Pay:  $18/hr – $26/hr DOE + Potential Commission

Organizational Unit:  Maintenance Operations Division

Working Conditions:  April 15 – September 30 – 40-50 hrs/week (days off may vary)  –  October 1 – April 14 – Monday through Friday 8am to 4:30pm, 1/2 hour lunch

Vacation Restriction:  April 1 through September 30

Supervisor:  Fixed Ops Manager

Education:  Bachelors Degree or Similar Work History

Experience:  3 to 5 years experience or supervisory level experience preferred


Essential Duties and Responsibilities


Supervision – 45% of time

  • Supervise the Parts Department personnel as determined by the Vice President of Operations; ensuring employees are meeting Company expectations regarding duties and responsibilities
  • Training of the employees on policies and procedures of the Parts Department and the Company


Parts Program – 15% of time

  • Perform parts, outfitting, and supply orders in support of the Maintenance Operations Division as directed by the Vice President of Operations
  • Perform best price purchasing practices to ensure Great Alaskan Holidays is paying the best value price for parts, supplies, and shipping
  • Receive, secure, and store all parts and supplies purchased
  • Authorize payment of properly received parts and supplies to the Accounting Department
  • Provide the Vice President of Operations on a periodic basis, parts usage reports identifying warranty, service, and retail parts used
  • Ensure parts received in error or requiring return are documented and returned for credit
  • Ensure parts in inventory are not obsolete for current fleet, oversee the return for credit or sale of obsolete parts from inventory, and disposal of equipment not required or obsolete
  • Monitor and control freight costs


Warranty Program – 15% of time

  • Learn and effectively use the various warranty submission programs utilized by Great Alaskan Holidays
  • Maintain effective detection of warrantable repairs and parts being used
  • Perform timely warranty submission and tracking to facilitate cash flow and avoid manufacturer-imposed penalties
  • Reconcile monthly warranty submission reports from the manufacturer
  • Perform record keeping activities for all warranty claims
  • Perform storage, tracking, and submission of return parts to the manufacturer as required by the warranty program


Retail Inventory Control and Parts & Service Sales – 15% of time

  • Ensure adequate retail parts are in inventory and properly displayed for optimum sales opportunities
  • Perform retail sales activities to include sales agreements or over the counter (OTC) sales
  • Prepare and price Repair Orders (ROs) for retail service agreements as directed by the Maintenance Operations Manager
  • Schedule retail service with the Dispatcher to meet customer needs in coordination with other maintenance service commitments


Special Projects – 10% of time

  • Fall Sale
    – Ensure adequate repair parts, restoration parts, cleaning chemicals, and supplies are on hand to accomplish the sale motor home restoration project
    – Assist Maintenance Operations Manager as needed in the sale preparation, motor home restoration and delivery
    – Must be at least 25 years of age.
    – Assist in the set-up, manning, and breakdown of the motor home display during the sale
    – Assist sales team in selling awnings, ladders, fans, etc., to the new motor home owners
  • Other
    – Assist in building security, securing trade secrets and keeping confidential and other proprietary information secure
    – Author client and company correspondence as needed in support of the Maintenance Operation Division
    – Secure and maintain company owned tools and equipment
    – Assist in updating Great Alaskan Holidays Operations Manual
    – Other duties as assigned


Knowledge, Skills and Abilities:

  • Able to effectively sell repair services and parts to prospective clients
  • Able to balance service work scheduling with service department needs
  • Able to work well with others as well as alone
  • Able to resolve customer complaints in a polite and courteous manner
  • Able to pay consistent attention to detail
  • Able to make sound fiduciary decisions when negotiating items for purchase or sale
  • Able to accurately type 40 words per minute
  • Able to lift 50 pounds
  • Strong verbal and communication skills
  • Proficient in computer skills with in depth knowledge of Microsoft Excel, Word, Acccess, and Outlook
  • Must have consistent and reliable work attendance and be to work on time
  • Must be bondable
  • Must have current Alaska driver’s license, an excellent driving record, and maintain same during employment – current copy of driving record is required prior to beginning employment – insurance requirements do not allow the hiring of applicants that have been convicted of reckless driving or driving while intoxicated – insurance requires that drivers of company van be at least 21 years of age


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