Position Title: Reservations Agent
Training Wage: $15.00 per hour + $1.00 per hour time card bonus
Standard Wage: $10.00 per hour + $1.00 per hour time card bonus + commissions (up to $55K+ annually)
Benefits: Vacation Pay, Healthcare and 401K
Organizational Unit: Reservation Sales
Working Conditions: Five days a week including weekends, ½ hour lunch, occasionally six days a week.
Open Vacation Period: October 5 to April 14
Closed Vacation Period: April 15 to October 4
Supervisor: Customer Service Manager
The Reservation Agent is primarily a sales position. The Reservation Agent is responsible for booking motorhome rental reservations by providing impeccable customer service and encouraging the customer to finalize their reservation. In addition to being able to sell reservations to customers, the Reservation Agent is expected to perform other general operational duties.
Essential Duties and Responsibilities
Sell available rental dates and optional rental items.
Answer phones in a courteous and professional manner.
Accurately answer customer’s questions, update Mailing List/Reservations database.
20% Client Record Maintenance
Take client reservations, update Reservations database.
Accurately set up and maintain client files.
Process same day follow up on late deposits.
15% Cashier/Customer Service Representative/Office Support and Projects
Provide rotational coverage of cashier position.
Assist Customer Service staff with rental pick ups and returns.
Assist in operation of retail outlets.
Provide office administrative assistance support to Board of Directors, General Manager, Customer Service Manager and Service Department Management.
Type correspondence and maintain forms.
Assist with the opening and closing of the business for the rental season, including: inventory and inventory quality control, vehicle paperwork and vehicle preparation for rental and sale.
Education: High School Diploma
Experience: Sales experience preferred. 2 years office and clerical experience, with 1 to 2 years customer service experience required.
Knowledge, Skills and Abilities:
Ability to sell available reservation dates to prospective clients optimizing number of rental days.
Must be able to consistently present the business in a positive and upbeat style. Customers need to hear our “smile” over the phone.
Ability to accurately account for cash and other financial transactions.
Ability to pay consistent attention to detail.
Strong verbal and written communication skills.
Extremely organized and accurate.
Self-motivated with the ability to work well with others as well as alone.
Ability to draft and accurately edit general correspondence.
Familiarity with computers and word processing with knowledge of Microsoft Word.
Able to accurately type 40 words per minute.
Must have consistent and reliable work attendance and be to work on time.
A valid driver’s license and clean driving record are preferred.
Must be able to lift loaded suitcases – lifting in and out of pick up vehicle, office, and luggage storage. Approximately 70 pounds.
Must be able to work weekends and holidays.