Service Writer

Position Title: Service Writer

Standard Wage:  $15.00 – $21.00 per hour (DOE, Including Commissions) plus + $1.00 per hour time card bonus

Working Season:  April 1 to October 5 – 5-6 days per week, 1/2 hour lunch, day(s) off may vary     October 6 to March 31 – Monday-Friday, 1/2 hour lunch

End of Season Bonus  May 1 – October 2   (per handbook)

  • $ 1.00 per hour End of Season Bonus
  • $ 1.00 per hour Safety Bonus
  • $ 1.00 per hour Wellness Bonus

Organizational Unit:  Service Department

Vacation Restriction:  Closed period April 1 to October 5

Supervisor:  Parts Manager

Essential Duties and Responsibilities:
Service Writing

  • Prepare and price Repair Orders (RO) for retail service agreements as directed by the Part Manager
  • Responsibilities include being first contact for service customers via telephone and in person
  • Prepare written estimates for service work and parts
  • Act as liaison between customer and technicians
  • Assigning the Technician/Shop Assistant to service maintenance and repair task that will be performed in the shop for retail customers
  • Track service/work orders and parts requests
  • Perform timely follow-up with customer
  • Input/track work orders through computer, ensuring timely completion of work order and invoice submission

Parts Counter

  • Perform retail sales over the counter (OTC) sales

Special Projects

  • Additional projects assigned by Parts Manager

Education: High School Diploma

Experience: 2 years office and clerical experience, with 1 to 2 years customer service experience.

Knowledge, Skills and Abilities:

  • Must be at least 21 years of age
  • Must be able to effectively sell repair services and parts to prospective customers
  • Must be able to work well with others as well as alone
  • Must be able to pay consistent attention to detail
  • Must be a highly motivated, energetic individual
  • Must have consistent and reliable work attendance
  • Must have strong verbal and written communication skills
  • Must have an Alaska state driver’s license with a clean driving record and maintain during employment, current copy of driving record is required
  • Insurance requirements do not allow us to hire any applicant that has been convicted of reckless driving or driving while intoxicated
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