Service Writer
Position Title: Service Writer
Standard Wage: $15.00 – $21.00 per hour (DOE, Including Commissions) plus + $1.00 per hour time card bonus
Working Season: April 1 to October 5 – 5-6 days per week, 1/2 hour lunch, day(s) off may vary October 6 to March 31 – Monday-Friday, 1/2 hour lunch
End of Season Bonus May 1 – October 2 (per handbook)
- $ 1.00 per hour End of Season Bonus
- $ 1.00 per hour Safety Bonus
- $ 1.00 per hour Wellness Bonus
Organizational Unit: Service Department
Vacation Restriction: Closed period April 1 to October 5
Supervisor: Parts Manager
Essential Duties and Responsibilities:
Service Writing
- Prepare and price Repair Orders (RO) for retail service agreements as directed by the Part Manager
- Responsibilities include being first contact for service customers via telephone and in person
- Prepare written estimates for service work and parts
- Act as liaison between customer and technicians
- Assigning the Technician/Shop Assistant to service maintenance and repair task that will be performed in the shop for retail customers
- Track service/work orders and parts requests
- Perform timely follow-up with customer
- Input/track work orders through computer, ensuring timely completion of work order and invoice submission
Parts Counter
- Perform retail sales over the counter (OTC) sales
Special Projects
- Additional projects assigned by Parts Manager
Education: High School Diploma
Experience: 2 years office and clerical experience, with 1 to 2 years customer service experience.
Knowledge, Skills and Abilities:
- Must be at least 21 years of age
- Must be able to effectively sell repair services and parts to prospective customers
- Must be able to work well with others as well as alone
- Must be able to pay consistent attention to detail
- Must be a highly motivated, energetic individual
- Must have consistent and reliable work attendance
- Must have strong verbal and written communication skills
- Must have an Alaska state driver’s license with a clean driving record and maintain during employment, current copy of driving record is required
- Insurance requirements do not allow us to hire any applicant that has been convicted of reckless driving or driving while intoxicated
