Assistant Customer Service Supervisor

Initial Wage Range:  $18.00 to $22.00 per hour

Working Conditions:  Five days a week including weekends with 1/2 hour lunch.  40-45 hours per week.

Supervisor:  Customer Service Manager

Organizational Unit:  Customer Service Department

Essential Duties and Responsibilities:

  • Training and daily supervision of department staff.
  • Ensuring department accuracy in completion of client documents and sales transactions.
  • Oversee the scheduling of daily work assignments.
  • Identifying and promoting Collision Damage Waiver (CDW) and rental item sales expectations.
  • Staff direction and interpretation of company policy as needed to ensure customer satisfaction and resolve customer challenges.
  • Resolving customer challenges promptly and efficiently in the best interest of the company and to the maximum satisfaction of the client.
  • Presenting damage assessment work orders to customers for collection.
  • Coordinate customer compensation decisions with the General Manager.
  • Directing staff support in end-of-season shutdown activities.
  • Performing Customer Service duties when needed.
  • Assisting in building security, securing trade secrets, and keeping confidential and other proprietary information secure.
  • Other duties as needed.

Experience:

  • 1 to 3 years of supervisory level experience.  If no degree, 2 to 5 years of supervisory level experience.

Knowledge, Skills, and Abilities:

  • Must be 25 years of age.
  • Ability to effectively motivate, direct, and supervise staff.
  • Ability to communicate organizational expectation clearly and effectively to subordinates.
  • Ability to effectively manage multiple, ongoing activities, assignments, or projects.
  • Ability to assist with the operational management of the company.
  • Strong writing skills in customer and employee correspondences.
  • Strong verbal and written communication skills.
  • Self-starter, with ability to logically think through a project, an follow through to completion.
  • Ability to resolve customer complaints in a polite and courteous manner.
  • Ability to pay consistent attention to detail.
  • Ability to make sound decisions when negotiating financial settlements with customers.
  • Ability to successfully accomplish basic accounting and bookkeeping activities.
  • Able to accurately type 40 words per minute.
  • Familiarity with computers as well as Excel, Word, and Outlook preferred.
  • Must have consistent and reliable work attendance and be to work on time.
  • Must have a valid Alaska driver’s license and have, and maintain, a very good driving record.
  • Must be able to work any day of the week as necessary.
  • Must be able to work through October 7th, including weekends and holidays.
  • Must punch in and out for the workday and for your lunch break.
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