Seasonal Customer Service Supervisor

Seasonal Customer Service Supervisor

Initial Wage Range: $14-$18 per hour

Organizational Unit: Management

Working Conditions: 5 to 6 days a week. Day off varies. ½ hour lunch.  Between 6:30 am to 6:00 pm, averaging 35 to 45 hours per week

Supervisor: Customer Service Manager

Supervises: Customer Service Personnel

Time Essential Duties and Responsibilities

  • 20% Reservations Department Supervision
    • Responsible for: Provide department supervision when called upon by the Customer Service Manager.
    • Performing reservations duties as needed.
  • 60% Customer Service Department Supervision
    • Responsible for: Training and daily supervision of department staff
    • Ensuring department accuracy in completion of client documents and sales transactions
    • Overseeing the scheduling of daily work assignments
    • Identifying and promoting CDW and rental item sales expectations
    • Staff direction and interpretation of company policy as needed to ensure customer satisfaction and resolve customer problems
    • Resolving customer problems promptly and efficiently in the best interest of the company and to the maximum satisfaction of the client
    • Presenting damage assessment work orders to customers for collection
    • Coordinating customer compensation decisions with the General Manager
    • Directing staff support in end of season shut down activities
    • Performing Customer Service duties as needed
  • 20% Other
    • Assisting in building security, securing trade secrets and keeping confidential and other proprietary information secure
    • Assisting General Manager in authoring client and company correspondence
    • Other duties as assigned

Education: Bachelor degree or similar preferred

Experience: 1 to 3 years of supervisory level experience. If no degree, 2 to 5 years of supervisory level experience

Knowledge, Skills and Abilities:

  • Must be 25 years of age
  • Ability to effectively motivate, direct and supervise staff
  • Ability to clearly and effectively communicate organizational expectations to subordinates
  • Ability to effectively manage multiple, ongoing activities, assignments or projects
  • Ability to assist with the operational management of the company
  • Strong writing skills in customer and employee correspondence.
  • Strong verbal and written communication skills.
  • Self starter, with ability to logically think through a project, and follow through to completion
  • Ability to identify department goals, develop programs, policies and procedures to reach those goals
  • Ability to resolve customer complaints in a polite and courteous manner
  • Ability to pay consistent attention to detail
  • Ability to make sound fiduciary decisions when negotiating financial settlements with customers, balancing customer needs with company goals
  • Ability to successfully accomplish basic accounting and bookkeeping activities
  • Able to accurately type 40 words per minute
  • Familiarity with computers as well as Excel, Word and Outlook preferred.
  • Must have consistent and reliable work attendance and be to work on time
  • Must have a valid Alaska driver’s license and have, and maintain, a very good driving record
  • Must be able to work any day of the week as necessary.
  • Must be able to work through October 6th, including weekends and holidays.
  • Must punch in and out for the workday and for your lunch break.
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