Seasonal Customer Service Supervisor

Salary Range: $18.00/hr

• Plus:
  • $ 1.00 per hour Time Card Bonus
  • $ 1.00 per hour End of Season Bonus
  • $ 1.00 per hour Safety Bonus
  • $ 1.00 per hour Wellness Bonus

Organizational Unit: Management

Working Conditions: 5 to 6 days a week. Day off varies. ½ hour lunch.  Between 6:30 am to 8:00 pm, averaging 35 to 45 hours per week

Supervisor: Customer Service Manager

Supervises: Customer Service Personnel

Time Essential Duties and Responsibilities

• 20% Reservations Department Supervision
  • Responsible for: Provide department supervision when called upon by the Customer Service Manager.
  • Performing reservations duties as needed.
• 60% Customer Service Department Supervision
  • Responsible for: Training and daily supervision of department staff
  • Ensuring department accuracy in completion of client documents and sales transactions
  • Overseeing the scheduling of daily work assignments
  • Identifying and promoting CDW and rental item sales expectations
  • Staff direction and interpretation of company policy as needed to ensure customer satisfaction and resolve customer problems
  • Resolving customer problems promptly and efficiently in the best interest of the company and to the maximum satisfaction of the client
  • Presenting damage assessment work orders to customers for collection
  • Coordinating customer compensation decisions with the General Manager
  • Directing staff support in end of season shut down activities
  • Performing Customer Service duties as needed
• 20% Other
  • Assisting in building security, securing trade secrets and keeping confidential and other proprietary information secure
  • Assisting General Manager in authoring client and company correspondence
  • Other duties as assigned

Education: Bachelor degree or similar preferred

Experience: 1 to 3 years of supervisory level experience. If no degree, 2 to 5 years of supervisory level experience

Knowledge, Skills and Abilities:

• Must be 25 years of age
• Ability to effectively motivate, direct and supervise staff
• Ability to clearly and effectively communicate organizational expectations to subordinates
• Ability to effectively manage multiple, ongoing activities, assignments or projects
• Ability to assist with the operational management of the company
• Strong writing skills in customer and employee correspondence.
• Strong verbal and written communication skills.
• Self starter, with ability to logically think through a project, and follow through to completion
• Ability to identify department goals, develop programs, policies and procedures to reach those goals
• Ability to resolve customer complaints in a polite and courteous manner
• Ability to pay consistent attention to detail
• Ability to make sound fiduciary decisions when negotiating financial settlements with customers, balancing customer needs with company goals
• Ability to successfully accomplish basic accounting and bookkeeping activities
• Able to accurately type 40 words per minute
• Familiarity with computers as well as Excel, Word and Outlook preferred.
• Must have consistent and reliable work attendance and be to work on time
• Must have a valid Alaska driver’s license and have, and maintain, a very good driving record
• Must be able to work any day of the week as necessary.
• Must be able to work through October 6th, including weekends and holidays.
• Must punch in and out for the workday and for your lunch break.