Reservation Deposit

The Reservation Deposit” is a deposit required to confirm and hold a motorhome rental reservation with Great Alaskan Holidays, Inc.  The Reservation Deposit is subject to cancellation fees as outlined in the Terms of Agreement – The Fine Print.  At pickup, the Reservation Deposit will be contributed to your reservation as a pre-payment of your rental fees.  The Reservation Deposit is a minimum of $500 and may be higher depending on your specific reservation dates and pricing.

CancelCare™ Protection (CCP)

Great Alaskan Holidays, Inc. now proudly offers CancelCare™ Protection (CCP) for our rental customers.  CancelCare™ Protection secures your reservation deposit, and any prepaid rental fees in the event of cancellation up to 72 hours prior to your pick up day.

We understand how unforeseeable events can cause untimely and expensive consequences.  Medical, family, and personal emergencies are generally the leading cause for vacation cancellations.  This is why we offer and recommend CancelCare™ Protection to all our customers.   CancelCare™ Protection is available only at the time you are making your reservation and is non refundable.  If you decide not to purchase CancelCare™ Protection, your reservation will be subject to our normal cancellation policy.

Normal Cancellation Policy

The normal fee associated with canceling a reservation, 45 or more days prior to pick up date, is a minimum $225 as of April 1, 2012. For cancellations 20-44 days prior to pick up, there is a $400 fee. For cancellations 19 or fewer days prior to pick up, the entire “Reservation Deposit” (minimum $500) for your rental is forfeited, with no exceptions.  We are required by law to collect tax on any change fees or deposits you forfeit.

Reservation Changes

If you must alter or shorten your reservation, do so at least 45 days prior to your pick up day. At that time, there is a $35 processing fee per change for shortening dates of a confirmed reservation, plus a $75 per cancelled day penalty. If a reservation is shortened 45 or fewer days prior to pick up, the cancelled rental days must be paid for at pick up at your reservations Average Nightly Unlimited Mileage rate. Shortening a reservation may result in cancellation. There is no processing charge for adding rental days, if they are available.

Terms of Agreement - "The Fine Print"

To protect your vacation, we do not overbook our motorhomes. In turn, we ask that you reserve a vehicle only for the dates you are willing to pay for, there will be NO REFUND for motorhomes returned early. Reservations cannot be moved. Reservations cannot be transferred from one year to the next. There is a $100 fee for a mileage option change. You understand and agree Great Alaskan Holidays retains the sole right to grant a Complimentary Upgrade and they do not occur often.

If you must alter or shorten your reservation, do so at least 45 days prior to your pick up day. At that time, there is a $35 processing fee per change for shortening dates of a confirmed reservation, plus a $75 per cancelled day penalty. If a reservation is shortened 45 or fewer days prior to pick up, the cancelled rental days must be paid for at pick up at your reservations Average Nightly Unlimited Mileage rate. Shortening a reservation may result in cancellation. There is no processing charge for adding rental days, if they are available.

The "Reservation Deposit" is a $500 deposit required to confirm and hold a motorhome rental reservation with Great Alaskan Holidays, Inc. The Reservation Deposit is subject to cancellation fees as outlined in the Terms of Agreement – The Fine Print. At pickup, the Reservation Deposit will be contributed to your reservation as a pre-payment of your rental fees.

Additionally there is a minimum $225 charge for canceling a reservation. If you must cancel your reservation, do so at least 45 days prior to your pick up day. At that time $275 of your reservation deposit will be refunded. If written cancellation is received 20-44 days prior to pick up date, $100 of the reservation deposit will be refunded. There will be no refund for cancellations received 19 or fewer days before pick up date. We are required by law to collect tax on any change fees or deposits you forfeit. No shows will be held until 8:30 a.m. the day after scheduled pick up, then subject to resale unless prepaid. Great Alaskan Holidays is proud to offer a fleet of non-smoking motorhomes. Smoking of any kind to include electronic cigarettes and vaporizers is not permitted inside the vehicle. Doing so will incur a non-refundable $500 cleaning fee. Great Alaskan Holidays does not allow pets or emotional support animals in our vehicles, however service animals are welcome. Towing is allowed under certain restrictions. I understand Trip CancelCare Protection or Trip Cancellation/Interruption Insurance from insuremytrip.com or similar is recommended and that exceptions to these policies will not be made under any circumstances. When you click “Purchase” on the bottom of this page you acknowledge you have read and agree to the terms and conditions set forth in this website and other accompanying documents.

Drivers
At the time of rental, vehicle drivers must be 25 years of age or older and must have a valid driver's license issued from their state or country of residence. If the license is in a language other than English, the driver must also possess an International Driver's Permit. Additional drivers of the vehicle may be added for a daily fee each plus tax. Canadian Customs does not allow a Canadian resident to drive a U.S. owned vehicle across the border from the U.S. into Canada. If you have questions about this policy, please contact Canadian Customs. Authorized drivers may be asked to sign a driving record addendum or be subject to a computerized Department of Motor Vehicles (DMV) check. Great Alaskan Holidays will rely on the information provided from the electronic DMV verification and/or from the driving record addendum to determine if the renter/authorized driver is qualified to rent/operate the vehicle. The rental and/or authorized driver privileges will be denied if the driver's license verification indicates that the renter/authorized driver's license is:

  • * Currently suspended, revoked, expired, invalid or surrendered.
  • * If he/she has, within the past 36 months, paid a fine or pleaded guilty or no contest to or otherwise been convicted of:
    • - Reckless disregard for life or property.
    • - Driving While Intoxicated (DWI), Driving Under the Influence (DUI),
    • - Driving While Alcohol Impaired (DWAI) or other alcohol or controlled substance related convictions.
    • - Leaving the scene of an accident or failure to report an accident.
    • - Possession of a stolen vehicle or use of a vehicle in a crime.
  • * If he/she has, within the past 36 months, paid a fine or pleaded guilty or no contest to or otherwise been convicted of:
    • - 3 or more moving violations, including seatbelt violations and speeding violations.
    • - 2 or more motor vehicle accidents.
Great Alaskan Holidays will not rent to anyone whose driving record reflects any of the above violations. Great Alaskan Holidays reserves the right to change, add to, and/or modify any or all of these conditions without any prior notification. If the renter/authorized driver provides false or misleading information, liability protection for the customer will be voided. Additionally, the customer will be responsible for any damage to the rental vehicle, property damage to others, personal injury to themselves and personal liability to others.

Payment The days you have reserved must be paid for at the time of pick up. This must be paid in U.S. Dollars by cash, cashier's check, traveler's checks, Visa, MasterCard or Discover. Payment by personal check received 30 days prior to pick up is welcome. Sorry, we cannot accept personal checks or the American Express TravelFunds© card at pick up. If you select a Pay Per Mile rate, an estimate of your mileage will be collected at pick up.

A valid signed Visa, MasterCard or Discover CREDIT CARD (NOT a check/debit card), issued in your name, is REQUIRED when the vehicle is picked up, or other arrangements must be made in advance. You can use a debit or check card to pay for your rental fees however a valid signed Visa, MasterCard or Discover credit card, issued in your name, is required when the vehicle is picked up to secure the vehicle, photo copies of a government issued ID card and credit card will be photo copied.

Upon return of the motorhome, the actual rental charges will be determined. Any prepaid unused mileage (if you chose Option "A") will be refunded within three business days.

Pick up and Return
All pickups begin with an orientation which takes approximately 45 minutes. Orientation times are determined by motorhome availability, and will be scheduled as close to your requested orientation time as possible. No pick up will begin later than 5:15 p.m.

The Return Time you selected when making the reservation is the time by which you must vacate the motorhome regardless of the time we were able to deliver the motorhome to you at pickup.

Rental Rate Pricing Options
When you made your reservation, you were given three pricing options; I would like my Base Rate (Rate) to be Fixed or I would always like the lower Rate or I would like a Floating Rate. Depending on which one you choose, you have either agreed to:

If you chose "Fixed Rate," then you agreed that between the date and time you made the reservation and your Pickup day, if the Rate goes up for your exact dates/size motorhome, you will gladly pay the Rate we agreed to today. If the Rate goes down for your exact dates/size motorhome, you will gladly pay the Rate we agreed to today.

If you chose "Low Rate Guarantee," then you agreed to pay the stated non-refundable fee to have us adjust the rate as follows: if the Rate goes down for your exact dates/size motorhome, Great Alaskan Holidays will adjust your Rate to the new lower Rate excluding Odds & Ends Specials, Last Minute Deals Specials, and Promotional Vouchers.. If the Rate goes up for your exact dates/size motorhome, Great Alaskan Holidays will keep your Rate at the lowest published Rate that was available between the date and time you made your reservation and your Pickup day. The Low Rate Guarantee service fee is non-refundable for any reason. Low Rate Guarantee excludes all Odds & Ends Specials, Last Minute Deals Specials, and Promotional Vouchers.

If you chose "Floating Rate," then you have agreed to gladly pay the rate in effect for your size of motorhome and your rental dates in effect on your pickup day whether they go up or down.

One complementary Rental Rate Pricing Option change is permitted within 24 hours of placing your reservation. After 24 hours, the Base Rate Option you selected when making your reservation is final.

CancelCare Protection
CancelCare Protection is optional and must be selected and paid for with the Reservation Deposit at time the reservation is made. Purchasing CancelCare Protection eliminates cancellation fees (except as noted in paragraphs below) if written notice of cancellation is actually received at Great Alaskan Holidays, Inc., 9800 Old Seward Highway, Anchorage, AK 99515, via US Postal Service, FedEx, UPS or fax (907-248-7878) at least 72 hours prior to 12:01 am of the Pick Up day of the RV rental. Please retain your fax and/or mailing confirmations. An emailed notice of cancellation will be accepted as sufficient written notice of cancellation. The cost of CancelCare Protection is non-refundable regardless of the reason for cancellation, including medical and family matters.

If you purchase CancelCare Protection and cancel your reservation, then rebook in the same rental season, you agree to repurchase CancelCare Protection for the rebooked rental. Please take note of the following exceptions: If written notice of cancellation is received less than 72 hours prior to 12:01am of the Pick Up day of the RV rental, CancelCare Protection will not apply and the normal cancellation policy is in effect. CancelCare Protection is not valid for cancelling and rebooking for the same dates or for any dates that fall within the original rental dates. If you cancel and rebook for the same dates or for any dates that fall within the original rental dates, normal cancellation fees will apply. CancelCare Protection is not valid for the Spring Adventure Package.

CancelCare Protection only protects your reservation deposit when you cancel your entire reservation. It does not protect you from fees associated with cancelling individual days, or shortening, modifying or altering your reservation, or a partial cancellation of your reservation. If you chose CancelCare Protection and you add rental days to your reservation, the additional CancelCare Protection fees will be due at Pick Up (or immediately if fees are greater than $50). If you chose CancelCare Protection when making your reservation, then later add additional rental days and then cancel your reservation, the additional CancelCare Protection fees will be deducted from your reservation deposit before it is refunded.

If you choose to prepay your rental fees, and you cancel the reservation, the prepaid rental fees will be refunded in their entirety by company check less a 1.5% service fee. If you purchase CancelCare Protection this service fee is waived. If you were required to prepay the rental fees to qualify for a special promotional rate, any refund will be handled in accordance with the terms of that promotion.

"Optional items for your rental," may be requested in advance but are subject to limited availability at the time of pick up. If you request an item during the reservation process, (and the item is available at the time of pick up), it will automatically be placed in your motorhome and charged on your Rental Agreement.

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