Cancellations

CancelCare™ Protection (CCP)

Great Alaskan Holidays, Inc. now proudly offers CancelCare™ Protection (CCP) for our rental customers.  CancelCare™ Protection secures your reservation deposit, and any prepaid rental fees in the event of cancellation up to 72 hours prior to your pick up day.

We understand how unforeseeable events can cause untimely and expensive consequences.  Medical, family, and personal emergencies are generally the leading cause for vacation cancellations.  This is why we offer and recommend CancelCare™ Protection to all our customers.   CancelCare™ Protection is available only at the time you are making your reservation and is non refundable.  If you decide not to purchase CancelCare™ Protection, your reservation will be subject to our normal cancellation policy.

 

Normal Cancellation Policy

The normal fee associated with canceling a reservation, 45 or more days prior to pick up date, is a minimum $225 as of April 1, 2012. For cancellations 20-44 days prior to pick up, there is a $400 fee. For cancellations 19 or fewer days prior to pick up, the entire $500 reservation deposit is forfeited, with no exceptions.  We are required by law to collect tax on any change fees or deposits you forfeit.

Reservation Changes

If you must alter or shorten your reservation, do so at least 45 days prior to your pick up day. At that time, there is a $35 processing fee per change for shortening dates of a confirmed reservation, plus a $75 per cancelled day penalty. If a reservation is shortened 45 or fewer days prior to pick up, the cancelled rental days must be paid for at pick up at your reservations Average Nightly Unlimited Mileage rate. Shortening a reservation may result in cancellation. There is no processing charge for adding rental days, if they are available.


GREAT ALASKAN HOLIDAYS, INC. – (THE FINE PRINT)

CancelCare™ Protection (CCP) is optional and must be selected and paid for with the Reservation Deposit at the time the reservation is made. Purchasing CCP eliminates cancellation fees (except as noted in the paragraph below) if written notice of cancellation is actually received at Great Alaskan Holidays, Inc., 9800 Old Seward Highway, Anchorage, AK 99515, via US Postal Service, FedEx, UPS or fax (907-248-7878) at least 72 hours prior to 12:01 am of the Pick Up day of the RV rental. Please retain your fax and/or mailing confirmations. An emailed notice of cancellation will not be accepted as sufficient written notice of cancellation. The cost of CCP is non-refundable regardless of the reason for cancellation, including medical and family matters. If you purchase CCP and cancel your reservation, then rebook in the same rental season, you agree to repurchase CCP for the rebooked rental. Please take note of the following exceptions: If written notice of cancellation is received less than 72 hours prior to 12:01am of the Pick Up day of the RV rental, CCP will not apply and the normal cancellation policy is in effect. CCP is not valid for cancelling and rebooking for the same dates or for any dates that fall within the original rental dates. If you cancel and rebook for the same dates or for any dates that fall within the original rental dates, normal cancellation fees will apply.

If you choose to prepay your rental fees, and you cancel the reservation, the prepaid rental fees will be refunded in their entirety by company check less a 1.5% service fee. If you purchase CCP this service fee is waived. If you were required to prepay the rental fees to qualify for a special promotional rate, any refund will be handled in accordance with the terms of that promotion. “Optional items for your rental,” may be requested in advance but are subject to limited availability at the time of pick up. If you request an item during the reservation process, (and the item is available at the time of pick up), it will automatically be placed in your motorhome and charged on your Rental Agreement.

CCP only protects your reservation deposit when you cancel your entire reservation. It does not protect you from fees associated with cancelling individual days, or shortening, modifying or altering your reservation, or a partial cancellation of your reservation. If you chose CCP and you add rental days to your reservation, the additional CCP fees will be due at Pick Up (or immediately if fees are greater than $50). If you chose CCP when making your reservation, then later add additional rental days and then cancel your reservation, the additional CCP fees will be deducted from your reservation deposit before it is refunded. I understand CancelCare™ Protection is recommended and that exceptions to these policies will not be made under any circumstances. Your signature on the opposite side of this form indicates that you acknowledge, have read, and agree to the terms and conditions set forth in our website and/or other accompanying documents.

If you selected “Low Rate Guarantee,” then you agreed to pay the stated non-refundable fee.

If you must alter or shorten your reservation, do so at least 45 days prior to your pick up day.  At that time, there is a $35 processing fee per change for shortening dates of a confirmed reservation, plus a $75 per cancelled day penalty.  If a reservation is shortened 45 or fewer days prior to pick up, the cancelled rental days must be paid for at pick up at your reservations Average Nightly Unlimited Mileage rate.  Shortening a reservation may result in cancellation.  There is no processing charge for adding rental days, if they are available.

Additionally there is a minimum $225 charge for canceling a reservation.  If you must cancel your reservation, do so at least 45 days prior to your pick up day.  At that time $275 of your reservation deposit will be refunded.  If written cancellation is received 20-44 days prior to pick up date, $100 of the reservation deposit will be refunded.  There will be no refund for cancellations received 19 or fewer days before pick up date.  We are required by law to collect tax on any change fees or deposits you forfeit.  No shows will be held until 8:30 a.m. the day after scheduled pick up, then subject to resale unless prepaid.  No smoking or animals are permitted in the motorhomes, however Service Animals are welcome.  Towing is allowed under certain restrictions.  I understand Trip CancelCare Protection or Trip Cancellation/Interruption Insurance from insuremytrip.com or similar is recommended and that exceptions to these policies will not be made under any circumstances.

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