Seasonal Reservations Agent
Initial Wage Range: Up to $23.00 – $16-$18/hr Base Pay plus $3/hr Attendance Bonus plus seasonal bonuses and commissions
Working Conditions: Five days a week including weekends with 1/2 hour lunch. 35 to 40 hours per week.
Supervisor: Customer Service Manager
The Reservations Agent is primarily a sales position. The Reservations Agent is responsible for booking motorhome rental reservations by providing impeccable customer service and encouraging the customer to finalize their reservation.
Essential Duties and Responsibilities:
- 65% Sales
- 20% Client Record Management
- 15% Customer Service Representative/Office Support and Projects
Experience:
- Sales experience preferred. 2 years office and clerical experience, with 1 to 2 years customer service experience required.
Knowledge, Skills, and Abilities:
- Must be able to consistently present the business in a positive and upbeat style.
- Ability to sell available reservation dates, optimizing number of rental days.
- Ability to accurately account for cash and other financial transactions.
- Ability to pay consistent attention to details.
- Strong verbal and written communication skills.
- Self-motivated with the ability to work well with others as well as alone.
- Ability to draft and accurately edit general correspondence.
- Familiarity with computers and word processing with knowledge of Microsoft Word.
- Able to accurately type 40 words per minute.
- Must have consistent and reliable work attendance and be to work on time.
- A valid driver’s license and clean driving record are preferred.
Education:
- High School Diploma
